Monday 8 June 2009

Preventing illegal working in the UK

It is very important for your cleaning contractor to carry out annual document checks for its cleaning staff as described in the guidance booklets published by the UK Border Agency and on the Business Link website (Passport, Work Permit etc). If you ensure that these checks are being carried out, you will prevent the potential PR damage to your company should illegal cleaners be found at your premises.

New asylum and immigration measures under Sections 15 to 26 of the Immigration, Asylum and Nationality 2006 Actwere brought in by the Home Office on 29th February 2008. The new measures included employers' responsibilities to check the entitlement to work in the United Kingdom of their prospective and, in some cases, current employees.

Under the 2006 Act, it is a criminal offence to knowingly employ a person aged 16 or over who is subject to immigration control and who has no permission to work in the United Kingdom, or who works for you in breach of their conditions of stay in the United Kingdom.
Whilst the 2006 Act makes employers liable to civil penalties for employing illegal migrant workers, it also allows employers to have an excuse against payment of a civil penalty for doing so. Employers can have the excuse by carrying out specific checks on the original documents of prospective employees. Employers will only have the excuse for employees with time-limited leave to be in the UK if they carry out repeat checks at least once every 12 months.

People employing or having employed an illegal migrant worker from 29 February 2008 and do, or did not have an excuse could be liable for a civil penalty of up to £10,000 per illegal worker. People knowingly employing or having knowingly employed an illegal migrant worker from 29 February 2008 could be prosecuted and receive an unlimited fine and/or a maximum two year prison sentence.

In relation to any document or combination of documents produced by an employee, in order to obtain the statutory excuse, the employer has to take these steps:

1. Check the validity of all documents.
2. Securely retain a copy of the documents for at least 2 years.
3. Check any photos for validity.
4. Check the date of birth for validity.
5. Check the employee is the rightdul owner of the documents.

Wednesday 23 July 2008

SMART-ER cleaning services

A SMART objective is one that is Specific, Measurable, Achievable, Realistic and Timed. SMART is now in common usage in helping managers agree objectives within appraisal and performance management systems. NJC are SMART-ER because we have set up a robust Evaluation and Review process to ensure that there is regular feed back from our customers.

Specific

The NJC office cleaning and fabric maintenance service is Specific because it is fully supported by a written specification containing an appropriate blend of task and output based requirements. Working with HQ occupiers such as Vodafone, Google, Wolseley and Volvo, we have developed standard service specifications for office and commercial space that set out, in plain English, the type and frequency of tasks that are to be carried out, as well as the quality output measures to manage service performance. In this way the customer knows precisely what tasks are included and how performance will be measured.
Measurable

Our cleaning service is completely transparent and measurable because our service level performance is completely accessible online. We have developed an online service desk based on the highly successful fmNet service management systems. This leading edge system has won several FM Innovation awards and has been used by us to manage the Land Securities London portfolio and our other London and UK based customers for the last 18 months.

Its functionality is substantially more advanced than traditional FM products such as Maximo or FSI Concept and being online, using Internet layouts, is easy to use and access anytime, anywhere. Hand held devices can automatically update the condition of building assets and track the location and activities of personnel while on site. This is especially useful for supervising "cleaning tours" and automatically recording the average cleaning times of individual areas to ensure that the work is properly carried out to the maximum efficiency of resources.

Achievable

By appointing NJC as your cleaning supplier partner you can be confident that the service delivery is always achievable throughout the full contract term. Every contract that NJC undertakes is achievable, because it is properly resourced. Click here to down load our guide to under priced cleaning contracts. Under resourcing a cleaning contract by having too few labour hours, cheap cleaning materials and equipment, no account management and supervision and no training does not make the contract achievable or sustainable in the long term. There may be a short honeymoon period to get the contract off the ground, however complacency and the contractors' bottom line will soon dictate the inevitable poor cleaning standards received by the client.

Realistic

NJC is the author of the recently published BIFM good practice guide for cleaning. This guide sets out precisely why cleaning contracts have such a high risk of failure and explains the steps that are needed in order to protect service consistency. We will provide a realistic solution and price because we are prepared to invest in full due diligence surveys before rather than after the tender process.

NJC has such a high client retention rate because it is realistic about both the operator manning levels and more importantly the amount of on site supervision and off site support that is needed to make a contract run smoothly. Too many companies scrimp on management and supervision in order to inflate their profit margins at the customers' expense and risk. Our proposal may not be the cheapest but it is always realistic and deliverable.

Timed

Timed response and completion service levels are a key component of the NJC service and is delivered through the online service desk which is accessible to our customers. fmNet allows us to jointly establish response and completion service levels with clients for all reactive and planned cleaning service requests. In this way customers can see that NJC is properly fulfilling its service quality standards at all times. We provide detailed response and completion service levels for every reactive service request including resolution of any cleaning omissions and complaints.

Reuben Heppelthwaite
Not Just Cleaning Ltd
127 Cheapside
London
EC2V 6BT
Tel: 0207 6001956

Wednesday 4 June 2008

4 seconds to create a first impression!

The way that commercial premises are cleaned can signal to both visitors, employees and to customers that the Company is efficient and innovative. The quality of the working environment is the first impression that you give to your customers, visitors, suppliers and employees. It is the physical personification of your brand values. It is widely recognised that it takes less than 4 seconds for people to decide if their first impression is good or bad. Malcolm Gladwell takes this even further in his book "blink" by suggesting that the first impression is an instant gut reaction.


The standard of cleaning in the premises can speak volumes about the company and its service values. There are many positive commercial effects of smart, clean, tidy and well presented premises. The main positive effect is a good first impression to both prospective customers and employees. Good first impressions will always make it easier to attract the right staff and impress visiting clients and suppliers.

If you are a tenant in a multi-let building, the standard of cleaning in the common parts are equally as important. This includes external areas, car park, entrances, receptions, lift lobbies, lifts, toilets, window cleaning and hard floor maintenance. Visitors and staff will have already created a first impression of your company before they have set foot in your premises!
NJC carry out cleaning to the common parts of many multi-let buildings and we take our role as trustee for the first impressions of the buildings' tenants very seriously. We are delighted when we are able to provide continuity of services by carrying out cleaning services within the tenants' demise.

4 seconds is not a long time! Choose the right office cleaning company to create the right first impression.

Not Just Cleaning Ltd
127 Cheapside
London
EC2V 6BT

Tuesday 13 May 2008

Safe Contractor Scheme

Not Just Cleaning are a SAFEcontractor accredited company. SAFEcontractor is an accreditation scheme that assesses the health and safety competency of contractors and service providers. Clients have a legal obligation to ensure that external contractors and service providers working on their premises operate in a safe way. There is therefore a need to assess contractors health & safety arrangements and increasingly this is being carried out through SAFEcontractor.

With legislation placing an ever-increasing burden on organisations to ensure the health and safety competency of contractors providing services on their premises, it is vital to have a reliable system in place. SAFEcontractor accredited companies like NJC offer health and safety assurance for their clients.

Reuben Heppelthwaite
Not Just Cleaning Ltd
127 Cheapside
London
EC2V 6BT
Tel:0207 600 1956
rheppelthwaite@notjustcleaning.com
www.notjustcleaning.com

Thursday 1 May 2008

Cleaners who feel good about themselves produce good results!

It can be very difficult to attract and retain competent well motivated cleaners. The inherent reason for this are the low incentives offered in the industry, particularly for part time workers. How can a cleaning company encourage and motivate its cleaners with low self esteem, low pay and working unsocial hours?

NJC make its cleaners fully aware that they are very important people. Our cleaners are equally as important as our clients. Without them NJC could not provide the very best in cleaning services for some of the most prestigious buildings in the UK.

Our cleaners are told that they are 'not just cleaners', they are image enhancers for some of the UK's leading companies! This approach aims to boost the morale of our staff and raise their self esteem. This approach really works because people who feel good about themselves and their job, produce good results.

Reuben Heppelthwaite
Not Just Cleaning Ltd
127 Cheapside
London
EC2V 6BT
Tel: 0207 600 1956
rheppelthwaite@notjustcleaning.com
www.notjustcleaning.com

Wednesday 23 April 2008

Recruitment and selection in the cleaning industry

Cleaning service quality is in large measure governed by the quality of the first line cleaning staff. This fact makes the recruitment and selection of cleaners of paramount importance. A cleaning company's procedures should be designed to attract the right staff and the best staff to suit the client's requirements. The main aim of the cleaning contractor should be to achieve a long serving, capable and well balanced cleaning team.

The 'holy grail' for any cleaning company should be a high staff retention rate. Not Just Cleaning's staff retention was above 85% in 2007 and we work very hard to increase this year upon year. We know that retaining good quality staff is the cornerstone of an excellent cleaning service.

For more information on our recruitment techniques please contact Reuben Heppelthwaite on 0118 930 4466 or email: rheppelthwaite@notjustcleaning.com

Reuben Heppelthwaite
Not Just Cleaning Ltd
127 Cheapside
London
EC2V 6BT
rheppelthwaite@notjustcleaning.com
www.notjustcleaning.com

Wednesday 26 March 2008

New online shop for cleaning supplies, equipment and machines


PKHCleanShop.co.uk is the safest, most reliable and easiest to use e-commerce site for cleaning and hygiene supplies. PKH is a trading style of Not Just Cleaning Ltd.


If you are looking to buy cost effective janitorial products and/or cleaning machines from a company that looks after its customers with low prices, reliable service and safe online shopping - then visit PKHCleanShop.co.uk

These are 7 reasons to buy from PKHCleanShop.co.uk

1. Safe - PKH use HSBC Secure ePayment for completely secure online shopping.
2. Reliable - PKH use Parcel Force for the majority of deliveries. Large orders are delivered by our own drivers.
3. Low prices guaranteed.
4. The PHONEBACK service means PKH are always available to answer your queries.
5. Look out for amazing offers, which PKH will email to you when you register.
6. PKH have a large range of quality products to suit your needs.
7. You can trust PKHCleanShop.co.uk - PKH know what is important and looks after its customers.